Refund and Returns Policy

Overview

Our priority is to provide you an amazing shopping experience at our store. For this purpose we strive to give you the best customer experience.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Leather Madness’ return policy is to only accept returns within 30 days of receiving the goods. The goods must be returned in their original packaging without being used.

• Items Received Damaged can be returned for store credit or for an exchange. You can inform customer support immediately to process your return / exchange.
• Items received are substandard or are wrong as what you have ordered can also be returned for store credit or exchange.
• Shipping and Handling Charges will not be refundable. The cost of returned goods must be paid by customer.
• All returned goods will be exchanged as long as they are returned to us in original mint condition along with the documents and tags included in the original product.
• It is the responsibility of the customer to check the sizing chart, available in centimeters and inches to ensure they are ordering the correct size. Leather Madness is not responsible for any errors in size; all jackets are stitched based on the sizing chart provided.
• We only offer Exchange or Store Credit but NO Refunds.

 Initiate the Return

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Initiate the Return

You can initiate the return or exchange for your order by informing the customer support team by our contact form or through directly emailing us on info@leathermadness.com

Shipping Policy

Most orders placed are dispatched in 5 to 7 business days. Most orders are delivered within 2 to 4 business days. We ship all our packages using DHL, TNT, SkyNet and DPEX Courier Services.

Leather Madness provides all jackets with a tracking number so you can track your jacket. We will email your tracking number once your jacket has been dispatched

• All orders require a physical address with a valid telephone number for shipping. We do not ship to PO boxes APO/FPO Address.
• Please be aware that we ship our products from multiple places to make logistically feasible for you to receive your order in time. You may be receiving orders from UK, US or Asia, depending upon your shipping address and availability of your ordered item(s).
• We save on shipping costs, warehousing costs and insurance cost. We pass all these savings to our loyal customers.

List of countries where we Ship orders

Below is the list of countries where we do the shipping. In case if your country is not listed please contact us for an alternate solution. In case mistakenly the order is accepted for the country that is not in our shipping country list then we will either refund or will ask customer for an alternative shipping address.